Temat: Prosze o przetlumaczenie i wyjasnienie

Hello Kołodziej,

Thanks for being patient while we looked into this for you.

After an investigation with the warehouse and courier we have come to the business decision to not process any refunds or replacements.

It's very rare for items to go missing, We have therefore made the decision to not accept any further orders from you. In the event further orders are placed, they'll automatically be cancelled without notification.

In order to take this further, we recommend contacting your card issuer to dispute any lost funds. Due to the problems on your account, we're no longer able to issue further refunds to you.

Your card issuer may be in touch with Us and we'll be able to provide previous information regarding your accounts to support their investigations. Once they're happy this is a genuine claim, they may refund your account.

If you have any further questions, please let me know - I'll be happy to help.

Best wishes,

Kirsty

Your card issuer may be in touch with Us and we'll be able to provide previous information regarding your accounts to support their investigations. Once they're happy this is a genuine claim, they may refund your account.